1. No Exchanges or Refunds
All cosmetic sales are final. We do not allow exchanges, returns, or refunds, except for damaged or defective items.
2. Damaged or Defective Items
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Eligibility: Report within 24 hours of delivery with photo evidence (email or WhatsApp).
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Resolution:
- We may offer a replacement or refund for authenticated damaged/defective items.
- Replacement is free (Shipping charges apply).
- Refunds are issued via the original payment method.
3. Non-Refundable Items
Items used, opened (unless proven damaged/defective), or expired.
4. Process for Claims
- Email Mazuriorganics@gmail.com or call/text +254 721 836 310 within 24 hours.
Provide order number, product name, photos (preferably from delivery timestamp).
